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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

abueljebain's avatar
abueljebain
Explorer | Level 3
12 months ago

I still can not access my dropbox. The email I used is no longer active. What can I do?

  • abueljebain's avatar
    abueljebain
    Explorer | Level 3
    12 months ago

    I can not access my dropbox account.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      12 months ago
      abueljebain wrote:

      I can not access my dropbox account.

      You need to provide more details of the issue before anyone will know how to assist you.

       

      Do you remember the email and password you used for your account? Do you have access to that email? Are you getting an error when you try to sign in? etc.

       

      Please describe, in detail, the problem that you're having.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi abueljebain, welcome to our Community!

     

    If I understand your situation here, it sounds like you no longer have access to the email address linked to your Dropbox account, therefore you no longer receive the 6-digit security code, right? 

     

    If this isn't the case, feel free to let me know. 

     

    Keep me posted, and we'll take it from there!

    • abueljebain's avatar
      abueljebain
      Explorer | Level 3
      12 months ago

      Correct. No email. No code. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey abueljebain, I just sent you an email, in order for us to have a closer look into this.

         

        Reply back to me, and we'll take it from there! 

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