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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jimi14's avatar
Jimi14
Explorer | Level 3
2 years ago
My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Jimi14 wrote:
    My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access

    It's unlikely that you'll be able to gain access to the account without access to your email address. Your best option would be to contact your email provider to see if they can reactivate your email address so you can receive the code.

     

     

    Otherwise you can try to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • Jimi14's avatar
      Jimi14
      Explorer | Level 3
      2 years ago

      Hi thank you I will try log in issues and contact the team

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