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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Sarah 55's avatar
Sarah 55
New member | Level 2
I have an old email with an dropbox account but i didn’t used the email anymore since a long time. My account is still existing with old pictures. How can i access? I need an 6 numbers code which got send to this email but i can’t watch it because i don’t have the email anymore.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Sarah 55, I've merged you to this thread. Could you try these suggestions by my colleague to assist on this matter?

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