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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

tightpurchaser's avatar
tightpurchaser
Explorer | Level 3

Hello again!  It's been a while since I last viewed Dropbox.  I don't know how I did it before.  My newest account is under the current GMAIL address.  I had other addresses under which I had accounts here.  We never got over the problem of my having all these accounts when I would rather have one.  This is a Windows 10 64-Bit system.  I have not tried to access Dropbox on my other computer, the Mac Monterey, upgraded from Catalina.  When I try to login with an obsolete email address, your site tries to send a security code to that same address, not giving me the option to redirect it to my GMAIL address.  Offhand I had an address with a service that I no longer use.  So, I have content I cannot access due to email addresses that I have trouble remembering.  Please help me get it all under this one, the address I am currently logged in.  Thank you.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

tightpurchaser, do you have any other devices that may still be linked to that older Dropbox account? If yes, please check their notifications to make sure the one-time code hasn’t been sent there.

 

If that doesn’t work, we can log a ticket for you instead and send it over to this email address.

  • tightpurchaser's avatar
    tightpurchaser
    Explorer | Level 3
    2 years ago

    Nancy, as I began, I do not have other devices other than what I named at the beginning of this thread.  Yes, you can log in a ticket.  I am not going to try to login with those past addresses.  Here I had a difficult time logging in and don't know how I got in.  Also, too many other users are posting their questions here when they should have started their own separate threads.  Please see that they do that.  That way it will become clear that the moderators are responding to me.  There is too much confusing information here.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi tightpurchaser, I've sent you an email, please could you reply to it when you get a chance!

      • Paddy123's avatar
        Paddy123
        Explorer | Level 4
        2 years ago
        Jay Nancy.
        I think there is a few of us in the same boat. Signed up years ago with an email address we no longer have access to, for whatever reason, and when we try to log back into Dropbox now it sends a 6 digit code to our old obsolete email address.

        Assuming none of us have access to an old device that was used to log in before is Dropbox now impossible to log into.

        Can you tell us here, are you able to authenticate our Dropbox accounts without the old email address. Yes/No

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