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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Irfan shafiq's avatar
Irfan shafiq
New member | Level 2
My email is blocked and dropbox is not opening without 6 digits please open my account without 6 digits my family documents are safe in it
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Irfan shafiq, can you please clarify what you mean when saying that your email address is blocked? Do you mean that it’s been disabled perhaps? 

 

From what I can see in our system, you’ve logged a ticket with our support team and mentioned that the issue seems to be resolved now.

 

Let me know if you're still having trouble with this.

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