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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Lani109's avatar
Lani109
New member | Level 2

So, I have a dropbox that I cant get in too. I ended up making another account.I forgot all about it to be honest. The email attached to the account is no longer active also or atleast I cant get in it (removed per Community Guidelines)to retrieve my code to log into the dropbox,even though,I have the dropbox password.What do I need to do?

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4
2 years ago

i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ARCHIVOfis!

     

    Out of curiosity, do you have any devices that are still linked to the same Dropbox account? 

     

    If yes, the one-time code should already be sent as a notification there. 

     

    Let me know what you find.

    • ARCHIVOfis's avatar
      ARCHIVOfis
      Explorer | Level 4
      2 years ago

      Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey ARCHIVOfis, I'm afraid that without access to the email address, there's not much we can do on our end.

         

        Could you reach out to the email service provider and see if they can reinstate the address?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pardhivan, do you still have email to that inbox? Could you try adding no-reply@dropbox.com to your contacts list and try again?

    • Pardhivan's avatar
      Pardhivan
      Explorer | Level 3
      2 years ago

      how to add 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?

     

    What's the ticket number you received, please?

    • Pardhivan's avatar
      Pardhivan
      Explorer | Level 3
      2 years ago

      Thanks for u r sloving my issue my dropbox is back..

    • Pardhivan's avatar
      Pardhivan
      Explorer | Level 3
      2 years ago
      Thanks for dropbox team sloved my Problm now it's open...

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