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Forum Discussion
Can't access email associated with my account
The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I would like to cancel a subscription as well to an old account that I keep getting renewed subscriptions for. Again, I do not use this particular dropbox account as it was associated with a former client that no longer has the association with the email provider that my email account was associated with. I know my email for the Dropbox account, but I can't remember the password. When I try to reset the password the code is sent to an email that no longer exists and I have no way of retrieving it. Please help me to deactivate this account, because you charging me for an account that is no longer needed or used. Thank you
Megan
Dropbox Staff
Dropbox StaffHi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I am having the same problem. I need to login to my account but no longer have access to the email to retrieve the code. Is there anyway around this?
Hi there, I have a similar problem,
The email linked to the account is closed as it was a work email I no longer have access to - I can not access my dropbox as I cannot access due to needing the 6 figure code. Is there a way around this?
I have 2 accounts, one which was a basic account and that I can access but most of my files are in my upgraded account which I no longer have access to. Can you help?
- Hannah
Hey sndeall, I'm afraid that without access to the email address, there's not much that can be done, but have you tried reaching out to our support team?
I'd suggest opening a private browsing/Incognito window and going to this page.
From there, you can submit a help request to our team and once you have the ticket number, please send it along here as well.
I do not have access to the email to the dropbox account that is being charged every month, and I wish to cancel the account as it it no longer being used. I tried to contact support and due to my subscription status I can only access support community and that led me here, so how can I cancel my account and what is required that is what I need to know please
- Rich
Super User II
JesperFiltenborg wrote:
I do not have access to the email to the dropbox account that is being charged every month, and I wish to cancel the account ... I can only access support community ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
not correct. I have followed your instructions to full extent, and as I do not have a 12 digit code from my bank I am trying to contact billing but end up having to log in or use the chat bot which only can answer predefined questions. So I am stuck, and again need your help. please .
- Nancy
JesperFiltenborg, if the account was upgraded directly via our Dropbox website (and not Google Play/iTunes), we can log a ticket for you and further help via email.
We can contact you at the email address you see here.
