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Forum Discussion

sebunk's avatar
sebunk
New member | Level 2
6 months ago

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
Account Access
Create or delete account
Security
  • sebunk's avatar
    sebunk
    6 months ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
@sebunk wrote:

For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far.

Have you contacted Support? If so, what is your ticket number? If not ...

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • sebunk's avatar
    sebunk
    New member | Level 2
    6 months ago

    Hey Rich,

     

    Yes, I made several tickets:

     

    Ticket #23834268

    Ticket #23838068

    Ticket #23833364

      • sebunk's avatar
        sebunk
        New member | Level 2
        6 months ago

        Hey Rich! Thank you a lot for tagging them and helping me out!

        I wish from my heart to get my files back; years of work don't deserve to be gone forever because of a simple mistake like that. 🖤

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