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John Shaw 's avatar
John Shaw
New member | Level 2

hi. I have a similar issue. I do not believe I deleted or disabled my account, so, I can only presume Dropbox has done this. I cannot regain access to my account, or any of my files. I was a paying user for many years, and then my circumstances changed so I downgraded my account. I did not delete it. Had I been notified by Dropbox this was going to happen I would have taken precautions to back up data, upgrade my account and so on... 

 

I cannot find a way of talking to someone at dropbox on the phone, or over a live chat. I have always found the Dropbox team very helpful, and I am quite disappointed I cannot speak directly to anyone about this issue. I downgraded my account about a 9 months ago, and noticed my inability to go into my dropbox about a month ago from all devices. 

 

Any help would be greatly appreciated. My life's work has just been taken away from me! 😞

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 days ago

John Shaw , if you haven’t already, please log a ticket with our support team by following these exact steps and then, send me your ticket number here.

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