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Forum Discussion
All files gone
For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check something, and discovered that my Dropbox was empty. Except for the file "how to start with Dropbox", all my files are gone. I contacted customer service. To no avail. Do files go missing more often on dropbox? Can we sue Dropbox if they do? Anybody with experience in this?
Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake?
I am going back to hard drives. Just lost all my Dropbox files. I am just so frustrated with Dropbox.
You say Dropbox cannot delete the files, but I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. Dropbox is not able to restore it, at least in my case. Make sure you make back-ups!
- Mark
Super User II
If that is the only file you are seeing Sawyer1971 its almost certain that EITHER you havent logged in to the account in over 12 months and as such it has been closed and this is now a brand new one or you have accidentally logged in to/set up a new account.
www.dropbox.com/events should give you some info as to whats happened.
- Walter
Dropbox Staff
Hey Sawyer1971, sorry to hear about this.
Can you see any signs of your missing files in your deleted files page or the events page perhaps?
No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.
- Megan
Hi Sawyer1971, can you clarify when was the last time you saw your files online?
Also, did you use the app to sync the files, the mobile app or the website, in order to upload them?
I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. Dropbox is not able to restore it, at least in my case. Make sure you make back-ups!
You say Dropbox cannot delete the files, but I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. Dropbox is not able to restore it, at least in my case. Make sure you make back-ups!
- Rich
Sawyer1971 wrote:
You say Dropbox cannot delete the files, but I lost all my files (totally everything) from my dropbox.
That's correct; Dropbox cannot delete files from your account. The only time they're able to delete anything is if your account is unpaid and idle for more than a year, then the entire account is deleted due to inactivity. Otherwise all deletions are either triggered by you, a device/service linked to your account or someone else with access to the files, such as in a shared folder.
If files are missing from your account, check your Events page for information. If the files aren't listed on the Events page then they were either deleted beyond the time that the Events page covers, or the files were never synced to your account online. If the Events page is blank, you're likely signed in to a different (empty) account.
I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. Dropbox is not able to restore it, at least in my case. Make sure you make back-ups!
