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martin wendelin's avatar
martin wendelin
New member | Level 1
2 days ago

6-digit code not sent - want to find out if account still exists

hello,

i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on.

is there a way of checking what the issue is there. is there a way of checking if the account still exists.?

thanks.

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  • martin wendelin's avatar
    martin wendelin
    New member | Level 1
    10 hours ago

    hello, ich checked and i added the mail to my contacts and did reuqest a new 6 digit code. still none receiving.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 hours ago

      Thanks for checking, Martin.

      In that case, can we send you an email, so we can take a closer look into this?

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