We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RICO9's avatar
RICO9
Explorer | Level 4
7 months ago

2 factor authentication error in Windows 11 Dark Mode on the site

When Windows 11 is in Dark Mode, the Google Chrome browser is also in dark mode by default. In this case the Dropbox 2 factor authentication QR code is not getting recognized by the authenticator app...
Account Access
Security
Web
Subsam's avatar
Subsam
Explorer | Level 3
6 months ago
If i want to scan QR code of 2fa in dark mode،will failed because the problem with the dark mode settings is that the edges of the QR code are not recognized and hence the error message appears

My idea is if an user select dark mode if he want to enable 2fa the background of QR code dont impact of themes , u need to change background of 2fa in darke mode
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi Subsam, I've merged you to this thread. Could you try my suggestions in the post above to see if this helps with the QR code detection?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!