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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Account Access
Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

404notfound's avatar
404notfound
New member | Level 2
4 years ago

My dropbox account is disabled, so I registered an account to log in to this community to ask for help. When I try to reset my password, the system says that the account has been disabled, I don’t know why,

 

There are precious memories in my account, I can’t find them now, please help me!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey 404notfound, thanks for joining the discussion here and sorry to hear about this. 

    Have you tried Hannah's suggestion to contact our Support team as outlined here?

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