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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My boss’s Dropbox business account has been disabled for a week. We have sent multiple request within the last 7 days and have yet to receive a response back.
Ticket #12480980
Ticket #12529562
Ticket #12533586
A response to her request would be much appreciated as we cannot access client folders and are in limbo until this is resolved.
Ticket #12480980
Ticket #12529562
Ticket #12533586
A response to her request would be much appreciated as we cannot access client folders and are in limbo until this is resolved.
- Mark
Super User II
Hi Kiki11343
Unfortunately disabled accounts mean that you have been terminated for breach of terms and conditions. Therefore it is very very very unlikley the account will be restored. By the fact tickets are not being replied to I'd say that it wont be.
- Ok I can understand what you're saying ... but
If there are files they consider against their policies...why simply not deleting those?
I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box.
Everything and I have to let sll this go without knowing what snd why that happened ?
