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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey JasonSintome, thanks for reaching out. 

You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window.

If you have any questions, let me know!
Tas101's avatar
Tas101
New member | Level 2
4 years ago
Hi I am having the same issue with a disabled account that I actively use. I have used the link you included to ask for support twice, last week and again today but have not heard back. I requested help through Twitter and have not heard back. Please can Dropbox support contact me ASAP thx

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