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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Justin Muschette's avatar
Justin Muschette
New member | Level 2

I don't understand why my account has been disabled without notification to me. I am a very active user of dropbox and how can I bring back my old account to recovery? 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi Justin Muschette, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you receive.

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