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Jo78's avatar
Jo78
New member | Level 2
2 years ago

Unmerging my business account with another business team

My client has sent a link to add me as a team member on their business dropbox  - I accepting not realising it would cancel my business account and merge me with theirs. Is there an easy way to undo this action and ensure I keep all my dropbox folder and files and stay on the business account I was on?

 

Account Settings
dropbox business
Offboarding
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jo78, thanks for using Dropbox and welcome to the Community!

     

    In this case, you'll need to reach out to your team admin (your client) and ask them to convert your account back to an individual one using these steps. 

     

    From there, you should be able to re-upgrade to the plan you were previously on.

     

    I hope this helps!

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