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Forum Discussion
Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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Lusil
Dropbox Staff
Dropbox StaffHey jkane, thanks for checking in with us - I moved your post to this thread, where other users have expressed a similar concern.
As Rich and Daphne have also mentioned, if your referral is marked as ineligible, it could be due to the other user already having a Dropbox account under the email address you referred, or that they are using the same network or device that you're connected to.
You can have a look at the thread for some additional ideas on why this could have happened, and if you have any other questions, just give us a nudge. Cheers!
He is friend , wich never hear about dropbox . He was new Pc user so was the first time that he made dropbox account.
I helped him to register at dropbox.
So I want 500mb more.
- Mark
Super User II
You can see the referral status at www.dropbox.com/referral_status
Note you can only get referral space IF you sent him a link before he signed up.
Please read my posts again. Dropbox doesn't have official support?
- Lusil
Your technical support options depend on what kind of account you have and to see yours, log in and go to dropbox.com/support.
If you're still having trouble with this, you can try to submit a Help Request via this link from an incognito window (without signing in).
