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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Account Settings
Referrals
Storage space
jkane's avatar
jkane
Explorer | Level 3
5 years ago

I made an invite and the system and described as Ineligible.
The invite sent to [personal information removed due to the Community's Guidelines] from my dropbox account [personal information removed due to the Community's Guidelines].
Please give me the space that I earned.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey jkane, thanks for checking in with us - I moved your post to this thread, where other users have expressed a similar concern. 

     

    As Rich and Daphne have also mentioned, if your referral is marked as ineligible, it could be due to the other user already having a Dropbox account under the email address you referred, or that they are using the same network or device that you're connected to.

     

    You can have a look at the thread for some additional ideas on why this could have happened, and if you have any other questions, just give us a nudge. Cheers!

    • jkane's avatar
      jkane
      Explorer | Level 3
      5 years ago

      He is friend , wich never hear about dropbox . He was new Pc user so was the first time that he made dropbox account.
      I helped him to register at dropbox. 
      So I want 500mb more. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 years ago

        jkane 

         

        You can see the referral status at www.dropbox.com/referral_status

         

        Note you can only get referral space IF you sent him a link before he signed up.

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