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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Account Settings
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Unfortunately I dont think there is anything you can do - the system has detected that there is something not correct about that referral. 

This usually happens if people are using the same IP address or have been detected be on the same computers or mobile devices etc. 

tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago
My sister is in the same house but has a seperate laptop.. But obviously using the same wifi and ip address.. but it seems unfair that yu should get penelised even though this is a genuine bonafide case..
Hope some1 from dropbox can help otherwise i go away a unhappy user.. what can yu do 🙄
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there tnaeem786, just jumping in here!

     

    If your referral is marked as "Ineligible" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to.

     

    As you mentioned that they are using their own computer, is it possible that they already had a Dropbox account under the email address that you sent the referral to?

     

    For the referral to be successful, they need to create an account as well install the desktop app as outlined here.

     

    As Rich mentioned, the space they received wouldn't be for a referral and sounds like one of the "getting started" steps to install the desktop app, meaning they already had an account under that email address.

     

    Let me know if this helps!

    • tnaeem786's avatar
      tnaeem786
      Explorer | Level 3
      5 years ago

      Hi Daphne

       

      Thanks for your reply, I can 100% confirm she did not have a dropbox account before. In anycase if we send a referral to someone with an email that is already linked to a dropbox, the system gives yu a notification to that effect.

       

      She did all the steps to create the account and installed it successfully on the laptop.

       

      Regards, Tahir

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