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ZR1's avatar
ZR1
New member | Level 2
8 days ago

Not receiving the verification email

Hello, I set up a drop box account today and have failed to receive the verification email, I have tried multiple times and tried using a different email address. I use outlook for email. I have checked the junk folder and have added no-reply@dropbox.com to my safe sender list and added no-reply@dropbox.com as a contact. I am at a loss as to what is causing the issue. I have checked the quarantine in Microsoft Admin to see if they are being stopped before they get to our inbox and no messages are in quarantine.

 

Any help is appreciated, thanks!

Account Settings
emails
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey ZR1, thanks for bringing this to our attention.

     

    If you've tried the steps in your post, but they didn't help, can we send you an email to investigate further?

     

    Let me know.

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