We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ecc7's avatar
ecc7
New member | Level 2
2 months ago

Not receiving the verification email

I'm having trouble with the verification email (going from Dropbox to a Google Workspace account). I've added no-reply as a contact and checked spam, trash, etc. I've tried in Chrome, Edge and Safari but nothing is going through. Please help!

Account Settings
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there ecc7 - sorry to hear you're having issues with this.

     

    If it's been a while since you requested the verification email, may we reach out via email to have a further look internally?

     

    Thank!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!