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Forum Discussion

LReynolds's avatar
LReynolds
New member | Level 2
3 months ago

Not getting the email verification for my account

I recently downloaded the app but I am not receiving the verification email.  I have added no-reply@dropbox.com to my contact list but still nothing.  How do I fix this? 
Account Settings
Dropbox Basic
emails
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there LReynolds - thanks for bringing this to our attention.

 

Could you please try one more time through another browser, and also check your spam/junk folder in your email's inbox and let me know what you find?

 

Thanks!

LReynolds's avatar
LReynolds
New member | Level 2
3 months ago

Hi Walter:  It still doesn't work? Any other ideas?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey LReynolds, if you're still having this issue after trying Walter's suggestions, can we send you an email, to investigate this further?

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