We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Anas1's avatar
Anas1
Explorer | Level 4
5 years ago

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
Account Access
Account Settings
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Anas1, I hope you're well today!

    To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

    Please just check your inbox when you have a moment and we can take it from there.

    Thanks!

jojobaies's avatar
jojobaies
New member | Level 2

My Dropbox account was also deleted due to inactivity, can I get back my referral space? 

 

I have the same email for my old Dropbox account as well as my current one. I would just like to get my referral storage back since I worked hard on that. Thank you!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi jojobaies; thanks for joining our Community and sorry for the late reply.

 

In your case, you can contact our support team directly and ask if this would be possible. 

 

Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible along with an email address we can reach you.

 

Let me know if you have any more questions. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!