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Forum Discussion

Anas1's avatar
Anas1
Explorer | Level 4
5 years ago

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
Account Access
Account Settings
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Anas1, I hope you're well today!

    To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

    Please just check your inbox when you have a moment and we can take it from there.

    Thanks!

Nasip07's avatar
Nasip07
New member | Level 2
5 years ago

Hi,

My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey Nasip07, welcome to our community! 

     

    Unfortunately, that isn’t possible. Once an account has been deleted because of inactivity, all data is deleted from our servers. This is done for privacy and security concerns. I wish I had better news. 

     

    Take care

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