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wassimbenromdhane's avatar
wassimbenromdhane
New member | Level 2
2 years ago

My account has been reset or initialized

Hi there! I hope you're doing well. I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for w...
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  • Jay's avatar
    Jay
    2 years ago

    Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.

     

    I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere. 

wassimbenromdhane's avatar
wassimbenromdhane
New member | Level 2

No same account, I use it before for personal and the I joined my work organisation

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.

 

I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere. 

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