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Forum Discussion
My account has been reset or initialized
Hi there! I hope you're doing well. I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for w...
Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.
I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere.
Jay
Dropbox Staff
Dropbox StaffHi wassimbenromdhane, thanks for bringing this to our attention.
Did you login to the same account as before, or did you use a different email?
Do you merge your account with the Dropbox Business team, or did you create a new account for your personal files?
This will help me to assist further!
No same account, I use it before for personal and the I joined my work organisation
- Jay
Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.
I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere.
