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francescobettio's avatar
francescobettio
New member | Level 2
2 years ago

Microphone not working in Dropbox Capture app

Hi, I have a Macbook Pro M1 and can't select any microphone in the Capture app. This is just a problem with this app because, with others like Loom, it

works. I tried also with an external microphone but it still doesn't work.

Account Settings
Dropbox Capture
Mac
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hi francescobettio,

     

    Thanks for reaching out!  I believe you're using macOS Sonoma, which indeed has an issue currently where Dropbox Capture may not properly detect microphones.  We've resolved this issue, but the fix won't be released until next week (in version 107).

     

    Please hang tight until after version 107 of Dropbox Capture is released next week (most likely on Wednesday), and then give Capture another try after installing the update via the "Check for updates" option in the 3-dot menu in the top right corner of the app.

     

    You can verify which version of Capture you're currently running by going to the "Preferences" section and scrolling to the bottom.

  • wadu's avatar
    wadu
    New member | Level 2
    5 months ago

    Why am I facing issues selecting a microphone on my Macbook Pro M1 when using the Capture app? It works fine with apps like Loom, but no microphone seems to work with Capture, even after trying an external one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey francescobettio, thanks for bringing this to our attention.

     

    Have you tried quitting the Capture app and re-opening it, to see if that helps?

     

    If not, try uninstalling and reinstalling it as well.

     

    Let me know how it goes.

      • Mike DBX's avatar
        Mike DBX
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        Hi francescobettio,

         

        Thanks for reaching out!  I believe you're using macOS Sonoma, which indeed has an issue currently where Dropbox Capture may not properly detect microphones.  We've resolved this issue, but the fix won't be released until next week (in version 107).

         

        Please hang tight until after version 107 of Dropbox Capture is released next week (most likely on Wednesday), and then give Capture another try after installing the update via the "Check for updates" option in the 3-dot menu in the top right corner of the app.

         

        You can verify which version of Capture you're currently running by going to the "Preferences" section and scrolling to the bottom.

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