Forum Discussion

New member | Level 2

4 years ago

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

Btw, i have created a new account of dropbox as per the instructions.

Any help will be appreciated.

Thanks

Account Settings

Promotions

Storage space

Hannah
4 years ago
Hey jonhammer6, thanks for posting today!

Can I actually reach out to you via email, so we can look into this?

Thanks!

Hannah
Dropbox Staff
4 years ago
Hey jonhammer6, thanks for posting today!

Can I actually reach out to you via email, so we can look into this?

Thanks!
- jonhammer6
  New member | Level 2
  4 years ago
  Yes.
  
  You can reach me at [email address removed per the Dropbox Community Guidelines]
  
  Regards
  - lobowang
    New member | Level 2
    4 years ago
    Hi, I'm encountering similar issue as jonhammer6. Could anyone here lend assistance? Thanks!
- rishab27
  Explorer | Level 3
  3 years ago
  Hi
  Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB
  - Walter
    Dropbox Staff
    3 years ago
    Hi rishab27, sorry to hear you're having issues with this.
    
    Would it be OK if we reach out via email to investigate further?
Ourson
New member | Level 2
3 years ago
Miałem przyznane 100 GB miejsca Dropbox z rzekomej "promocji" Lenovo. Ale nagle mam znowu 2 GB. Złodzieje i oszuści, NIE POLECAM użytkowania Dropbox ani zakupu laptopów Lenovo !!
ItachiROG
New member | Level 2
2 years ago
I redeemed a 12 month storage subscription that came with my new lenovo laptop but only received 6 months.
- Megan
  Dropbox Staff
  2 years ago
  Happy Monday ItachiROG!
  
  Can I send you an email, in order for us to have a closer look into this?
  
  Let me know more!