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nottinghamp's avatar
nottinghamp
Explorer | Level 3
7 months ago

I'm getting emails saying "Your Team files haven’t synced since..." after I downgraded

I downgraded my Teams account trial to Basic bit I keep getting emails that "Your Team files haven’t synced since Apr 08 2024". I cannot access the management link in that email. I would like to stop...
downgrade
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nottinghamp's avatar
nottinghamp
Explorer | Level 3

The email:

Account pages: 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey nottinghamp, I appreciate all the information that you have provided my way. 

 

Was this the first time you got this message, or have you received any similar ones? 

 

Quota-wise, it seems you still have some unused space and the account isn't full. One more thing: is it possible that you uploaded content using the desktop app, and it's trying to sync those changes at the moment? 

 

Feel free to check the app's current syncing status, and let me know. 

  • nottinghamp's avatar
    nottinghamp
    Explorer | Level 3
    7 months ago

    I downgraded the account from Teams to Basic several weeks ago and have received these emails about every 4 or 5 days since. There should be no Teams activity for this account. I have even deleted all the files that were generated while using the trial Teams version.

     

    All data uploaded since has been synced with the local app with no problems. Everything works as expected except that I am receiving these emails recurringly.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      I see, thanks for the heads up nottinghamp!

       

      Can I send you an email, in order for us to have a closer look into this? 

      • nottinghamp's avatar
        nottinghamp
        Explorer | Level 3
        7 months ago

        You may.

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