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Forum Discussion
I was part of a Dropbox Team but now it seems everything is gone.
Hello everyone,
I tried to login my dropbox account but everything is gone.
I was working on a project with a team couple of months ago and they made me switch my personal account to their te...
Megan
Dropbox Staff
Dropbox StaffHey @NicoDF, let's jump right into this!
You'd need to contact the Team's admin, in order to check if they removed you from the team. It sounds like this might be the case here.
The second thing you need to identify is whether the admin converted your account to an individual one, and if they allowed you to keep your files. However it sounds like they didn't.
It might sound trivial, but are you certain that you're accessing the correct Dropbox account on your end?
Keep me posted, and we'll take it from there!
Hi Megan,
thank you for your quick response. I'm not sure exactly what the admin did with my account.
I contacted the team but the admin is on vacation at the moment so I can't find this out right now.
I used my main email address. So no doubt about the dropbox account.
I never had issues before. I was a bit sceptical about security issues when I got switched to team account as I couldn't find a way to remove myself after that.
I tried to login yesterday and dropbox didn't even recognize my email and created a new account.
Any idea if I'll be able to get back my files?
On my computer I still can see the dropbox structure with all personal my files and team folder.
I just can't access any of it as it was all stored online.
On the web version it is just back to an empty 2Gb basic account.
😞
- Megan
Hey @NicoDF, thanks for the speedy reply!
That depends on what steps your admin took when removing you from the team; if they transferred your content to a different member, and how many days have passed since then.
You can see more about this here.
Thank you! I'll see with them. But if the admin deleted my account.
Is there any way you could help me find my files as the structure is still on my computer?
I mean since I have a trace of the files it is not possible to recover them this way?
- Rich
Super User II
NicoDF wrote:
Is there any way you could help me find my files as the structure is still on my computer?
I mean since I have a trace of the files it is not possible to recover them this way?
That wouldn't be possible. If the team admin removed you from the team and didn't transfer the files, there's no way to recover them.
The only possibility would be if you were removed from the team less than seven days ago, in which case the team admin could restore your account then convert it. However, since you were able to create a new account with the same email address, that time has likely already lapsed.
