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Forum Discussion
I have two accounts and didn't realize until recently - how can I contact support to resolve this?
I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact Dropbox but they don't seem to want to offer any support or even communication so I let one account laps in order that they might contact me but all I get is demands for payment. Does anyone know how to contact Dropbox support by email, chat or phone or do I need to send a letter?
I managed to chat to an agent by going through sales.
Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other.
- Mark
Super User II
All support is at www.dropbox.com/support - but you need to make sure you are doing it via one of the accounts logged in that is paid.
No joy. I don't see any support options.
- Mark
That means you are logging in using an account which you arent paying for - i.e. you have multiple accounts. You can also confirm this via www.dropbox.com/account/plan.
You can either try and work out which ones you are paying for and log in to those (consider using the credit card look up tool: https://help.dropbox.com/billing/find-credit-card-charge) or log a ticket via www.dropbox.com/support while not logged in, even to here. Its often easier to use an incognito window to do this.
