We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey qzydustin, thanks for reaching out and for the ticket number.

     

    I've passed your comments along to the member of our team that you're already in contact with and they'll get back to you as soon as possible.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi likehu, how are you today?

     

    Is your Dropbox account also in Chinese, or not? You can check your account's settings for this.

     

    Do you see the name displaying in Chinese all over our platforms, such as mobile, web and desktop app?

     

    Feel free to also send me a screenshot, so I can have visual of this. 

     

    Thanks a bunch! 

    • likehu's avatar
      likehu
      Explorer | Level 3
      2 years ago

      Hi Megan

       Thanks for your attention. I set my account's settings in English and other texts are changed to English but the "Famliy Room" folder is still in Chinese.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi likehu, does this happen on the web, and our apps too?

         

        Could you send me a screenshot too? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!