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Forum Discussion
How can I access live chat for support?
where can i find the Live chat on my account??
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
- Rich
Super User II
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
- Mark
Or you can get it if you are a Professional user: https://www.dropbox.com/plans?trigger=nr
- No...what does it mean....if it's available to you? Why wouldn't it be?
- MarkOnly certain paying account levels have access to online chat. And within Business accounts only Team Admins do.
If you are not an Admin you need to speak to them for assistance or log a ticket.
I have a business plan, and I don't see any chat option in the console. The "help" just takes me to the same page with no such option. I really need real time phone support, and am willing to pay for it. If it exists it should be easy to find. It's not. I've just wasted an hour looking for it.
I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.
Please help with a link, phone number, anything.
Russ Howard
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i need customer support chatt link to chatt with them,i want to delete my account.
- Rich
elvis1991 wrote:
i need customer support chatt link to chatt with them,i want to delete my account.
The support options that are available to you can be found on the Support page. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the following help article:
is all my documents backe up every month
have i reached live chat? I just upgraded to trial version of Professional and need help
- Walter
Dropbox Staff
Hey there Joan T., thanks for joining the discussion here.
Our Community is not to be confused with the live chat option you may get when contacting our Support team directly.
That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise further.
Thanks so much!
- i want my old account back please
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