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Forum Discussion
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I c...
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Jay
Dropbox Staff
Dropbox StaffHi DanielleJB, thanks for posting on the Community.
I understand your frustration over this matter.
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
I understand your frustration over this matter.
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
Jay,
Thank you for this direction. Here is the ticket number 12404541.
Danielle
- JayThanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!Hi @Jay.
I'm Anna and I have a similiar problem to @DanielleJB, I created my dropbox account 11 years ago using my university email addess and have not changed it since. Now that I am locked out, I am unable to access neither my dropbox account nor my original email address!
Can you walk me through how to retrive my information?
Anna
- I also made a ticket for this issue. I’d love to get some help with it. Thanks so much. Ticket #12776059
