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Forum Discussion
Dropbox sends messages to an email address that's not linked to any Dropbox account.
First, this Dropbox community doesn't seem to have the category I need to post this, so given I want to "delete" a email that's linked to my DropBox account, I'm putting it here.
To start, I've had a DropBox account for 10-15 years but not a regular user. Second, I setup the account using a YAHOO email account. All has been fine until the past week. That's when I received a link to DropBox files from a friend. He and I communicate using my COMCAST email account, so naturally that's where he sent the DropBox link (to my Comcast email rather than Yahoo).
I've received emails like this before from the same friend where he shares DropBox links and I access the files with my YAHOO account, so I had no thought about doing it again. Keep in mind though that I only use DropBox only once or twice a year.
This time around, when I clicked the link DropBox then tried to setup a new-user account using my COMCAST email. Obviously I don't want a new account, nevermind with my Comcast email, so I never proceeded forward. Instead I tried signing in using my YAHOO email. However, because of cookies or whatever else, it seemed DropBox was having a problem understanding that.
Eventually I saw a message that said DropBox was creating a link for my YAHOO email. I don't recall exactly how but able to access the files using my current DropBox account with my YAHOO email. I figured everything was normal.
HOWEVER, since then I have been receiving DropBox messages to my COMCAST email EVERY DAY since.
Yes, I have gone into my DropBox "Notifications" settings and unchecked every box except Alerts like "I'm running out of space", "A new browser was used to sign-in", etc. But that shouldn't apply anyways because not only are those settings for my YAHOO email, but I already had all those other notification options under "News" disabled. Nonetheless, before posting this I confirmed again anyways.
For instance, today I received an email titled "Day 3 - Edit PDFs right in Dropbox" that was sent to my COMCAST email.
Obviously that's a NEWS notification. But more importantly, I don't have a DropBox account setup with my COMCAST email. So why is DropBox sending messages to my COMCAST email? Moreover, how can I make these stop?? Worse yet, why is it so difficult to address a problem that DropBox itself created?? Sheesh, what a hassle.
- Nancy
Dropbox Staff
Thanks for posting on our Community, Roger_T. Let’s have a look.
First off, I’d like to double check there’s no Dropbox account indeed linked to your Comcast email and then go from there.
What I’d like you to do is open an incognito window on your browser and try to log into Dropbox with your Comcast email address instead of the Yahoo one.
When you’re asked to enter your password, select the option to reset it and enter your Comcast email. Are you receiving an email to set a new password to that email address (make sure to check your spam folder too)?
Let me know and we’ll take it from there.
Nancy,
Thank you for your quick reply and for your direction.
As you instructed, I opened an incognito window (Google Chrome) and tried logging into Dropbox with my Comcast email.
I selected "Forgot your password" and then entered my Comcast email.
At that point, I did receive an email message from DropBox saying "Someone recently requested a password change for your Dropbox account" along with a reset option.
So that clearly shows an account was setup using my Comcast email (annoying, I did not ask for that). Now that we've determined this, I'll wait to hear back.
Thank you again for your help - Roger
