You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jaxt's avatar
Jaxt
New member | Level 2
2 years ago

Created a new Dropbox account with the same email as my old one

Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. I am unable...
  • Rich's avatar
    4 months ago

    Jaxt wrote:

    ... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.


    It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google button), and that in doing so, it signed you in to a new, empty account. Is that correct?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!