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Forum Discussion
Changing email
Hi
The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
SC1313 wrote:
The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- How can I change my email?
- Nancy
Dropbox Staff
abueljebain, to change the email address of your Dropbox account, you can follow these steps.
ik heb een nieuw e-mailadres en ben mijn wachtwoord kwijt. Als ik een nieuw wachtwoord vraag wordt deze naar mijn oude niet meer betaande e-mailadres gestuurd. Hoe kan ik bij mijn oude dropboxgegevens
- Walter
Hey ecvanbeek - sorry to hear about this.
Have you by any chance tried re-creating the email address perhaps?
Do you happen to have linked any devices to the account in the past?
If not, I'm afraid we won't be able to help much without access to the email address that's associated with the Dropbox account in question.
---
Hallo ecvanbeek, sorry om dit te horen.
Heb je toevallig geprobeerd het e-mailadres opnieuw aan te maken?
Heeft u in het verleden toevallig apparaten aan het account gekoppeld?
Als dat niet het geval is, ben ik bang dat we niet veel kunnen helpen zonder toegang tot het e-mailadres dat aan het betreffende Dropbox-account is gekoppeld.
Are you saying we will lose all of our data in the dropbox account if we do not have access to our original email?
- Thank you.
- Rich
Super User II
SC1313 wrote:
The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I am having the same problem. Did you find a way to get back into your dropbox account? Thanks
