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patb1's avatar
patb1
Helpful | Level 5
3 months ago

Changing Email: says email already taken.

Like many others, I am having trouble changing the email on my dropbox as it says the new email I want to use is already taken. I have tried to get access to the account associated with the new ema...
Account Access
Account Settings
Dropbox Basic
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @patb1, sorry to see you're having trouble.

 

I'd suggest reaching out to our support team about this, since they have more visibility with the tools on their end in order to help you determine what could be happening. 

 

To do so correctly, open a private browsing/incognito window and go to this page, fill out the form and submit your request.

 

Once you have your ticket number, please send that along to us here as well.

 

Keep me posted!

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