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Forum Discussion
Changing email and lost files
Hi
I have had a DB account for many years under an email address which I have recently changed. My Windows Explorer and smartphone (using the old email address) work as expected and I can save and use files in DB in both. However my Windows laptop doesn't show any files or folders and appears to think I wish to set up a new account when I attempted to change to my new email address. When I try and revert back to the old email address to start again it tells me this email address is already taken.
How do I have all folders and files appear in online DB under my new email address?
Thanks
- Mark
Super User II
Alex N wrote:How do I have all folders and files appear in online DB under my new email address?
If you are getting the message saying 'email already taken' you have chosen the 'sign up' option and not 'log in' when trying to install Dropbox 🙂
Use the other one and it should work
Hi and thanks for replying. I changed my email address within DB moving from a now defunct email address to a gmail account. In doing do, I expected the folders and files to be in the gmail email account. I now can log online into DB using gmail but there are no files. If I try and revert to the old email address in DB, a message tells me that email address is already taken. Any suggestions how to link my files to the gmail account?
- Mark
You have set up a new account, as I said. You now have 2 - the old one and the new one. That is why they are both working.
Try sharing folders between the two accounts to move the data between them.
