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Forum Discussion
Accidentally Merged my personal Drop Box with Business Account
I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with busin...
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
Jane
Dropbox Staff
Dropbox StaffHey
I understand that this may be frustrating to you, I'm here to follow-up on your request though!
This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.
I just wasted 3 hours of my life arguing with an old client over why I do *not* want to merge my account with his Business account as a team member, only to get access to the files that my client is trying to share with me. It's obviously not easy enough for someone who holds a business acccount and isn't very computer savvy (as is the case with this client) to share access to a folder without it going out as an invite to join the team.
Reading this thread I shudder at what a mega hassle it might have been, had I not been as alert as I was when I opened the email and looked at the "Accept Invitation" and then the "Merge" buttons. Who in their right mind thought that that was a good idea?
You *absolutely* need to be much more clear about the consequences of these actions in your UI! What you are doing here is downright irresponsible and misleading. It is obvious that many many thousands of customers did not understand the consequences of choosing to either merge their accounts or give up their login email for a new account. Seriously? Why?!
Anyway, I am in the process of losing an old client over this argument. He is stubborn and thinks that *I* am being unreasonable for not just merging to get to these files. And to have to argue with clients over who is being unreasonable is *always* a bad idea.
Can you please go back to the drawing board and change how you share folders/files from a business account? Make the default share behavior to share it as "just" a folder/file, and not as a team-merging invite, for the sake of all that makes sense?- Jane
Thank you for the acknowledgement, Jane. My client has since cancelled his Dropbox Business account, so you should be aware that these choices you make impact you as a company as well. We are all pioneers and hence influencers out here, and if you don't *quickly* respond to these type of issues by making them right, you *will* pay the consequences.
While I appreciate your gesture of acknowledgement, this issue is so serious that I can't stress enough the urgency of righting it. A "sorry" simply isn't enough for the grief you are causing thousands of customers. Nothing is as valuable as time, in this life, and by causing thousands of customers many hours of loss of this priceless asset, you are doing serious damage. I know it has become customary amongst our providers, be it utilities, communications, or online services, to try to get away with a simple "sorry for the inconvenience" when the damage is far beyond an inconvenience. We pay you for a service that you have a responsibility to provide without causing us grief or a dire loss of valuable time and energy - in some cases even clients - so the right thing to do would be to offer the customers who you cause such "inconveniences" to something back. The same way we pay you every month for a service that's supposed to "just work", we should be able to expect accountability when it doesn't just work. Certainly in the form of fixing, quickly, what doesn't work, and some sort of appeasement for failing your customers, *without* everyone having to ask for it.
Something along the lines of "for the severe inconvenience we caused you as a result of our implementation of the team-invites from a business acount, we will give you one month of business service for free", the same way Amazon offers a free month of Prime membership *and* a small credit for my next purchase when I call them to make them aware of a mess-up on thier part, *without* having to ask for it. I can't count the times that an Amzon customer service representative said "Mr. Krueger, may I offer you a free month of Prime and a $15 credit toward your next purchase to partially rectify this situation". Now *that* is what I call proper accountability and service to your customers.
Just an idea...one that many, many more customers should start to demand from their providers. But in the meantime, I ask you to *please* fix those team-invites, pronto!
And do consider an appeasement process. Being influencers, we would thank you with our continued patronage and recommendation to our friends, family and colleagues.
