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Forum Discussion
I was just charged for a renewal but don't know which account it's for
How can I speak with a live person about my plan(s)? I just received renewal and I need to know what plans I have as I'm unable to log in to an account that is tied to a company that I'm no longer with. I mainly just want to speak with a LIVE person, please.
Thank you.
- Rich
Super User II
Phone support is only available on Business team plans. You can open a ticket for billing issues.
Without access to the email address, you won't be able to sign in to the account, but you can contact Support and they'll help you cancel your subscription.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Okay, thank you so much for your help! I'll try your suggestion(s).
I absolutely HATE that I can't speak to someone about this issue. I'm being sent down a rabbit hole. Even the link and phone number provided in PayPal to Dropbox don't work. The phone number "has been disconnected or is no longer in service" and the e-mail link to open a ticket resulted in a error that the page no longer exists. The only thing that I know to do next is to open a ticket with the Better Business Bureau so they can contact you on my behalf to get this issue resolved. AGAIN, I seem to have 2 accounts but I can't log in to the one with the e-mail address to a company that I'm no longer with and that the e-mail has been turned off. I have NO way to communicate with live assistance and am beyond frustrated.
This is all I get whenever I tried sending an e-mail from the information provided in PayPal. There is literally NO way to cancel or talk to someone about my account(s).
