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Forum Discussion

L-L's avatar
L-L
New member | Level 1
3 days ago

I had cancelled my trial and I got billed nonetheless. I need a refund.

I am going round in circles.  I cancelled my free trial of Drop Box prior to it running out and I thought that was it. Last week I received a notification that £199 had come out of my account - so ...
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Thanks for posting about this here, L-L. 

Upon cancelling your Dropbox trial, did you receive any type of confirmation to your Dropbox email address (your inbox/spam folder)? 

Can you clarify for me if you upgraded your Dropbox account via www.dropbox.com or iTunes/Google Play? 

I’ll be able to further help this way.

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