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Forum Discussion
I had cancelled my trial and I got billed nonetheless. I need a refund.
I am going round in circles.
I cancelled my free trial of Drop Box prior to it running out and I thought that was it. Last week I received a notification that £199 had come out of my account - so I used the Drop bot chat to highlight the issue and spoke with a 'person'. They tried to sort out it for me but they couldn't see a subscription to cancel because I had previously cancelled it.
The person asked me to call back the next day as they said they couldn't do anything however, they said they would record everything we spoke about and send me an email.
I didn't get an email, I still have £199 showing as having been taken (no refunds) and my account is the basic account so I can't get hold of a 'person' anymore and have had to resort to this forum to find out who/where I can speak to to sort this please.
Basically, £199.00 has been taken out of my account illegally and I don't have any 'goods' to show for it either (although I do not want DropBox) - I want a refund immediately.
I want this sorting before I take it to trading standards.
- Nancy
Dropbox Staff
Thanks for posting about this here, L-L.
Upon cancelling your Dropbox trial, did you receive any type of confirmation to your Dropbox email address (your inbox/spam folder)?
Can you clarify for me if you upgraded your Dropbox account via www.dropbox.com or iTunes/Google Play?
I’ll be able to further help this way.
