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Forum Discussion
I can't redeem a Dropbox Plus license key bought from Amazon
I tried to redeem one of the license keys that I bought in the past. To my surprise, I got the error message, "That license key has been invalidated. If you’re having trouble, please contact support". I paste a screenshot below
I have renewed my subscription in this way for the past few years and it was always successful until this time. The license keys (I have two) that I tried today was shipped and sold by Amazon.com (not any third party vendor) in 2018. Here are more details:
Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code] "
Product page: https://www.amazon.com/dp/B07998XCJT/ref=docs-os-doi_0
I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library.
Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I need you to convert it to new code still redeemable at this moment.
- Mark
Super User II
Your best bet is to go back to Amazon with the above error code and ask them to help resolve it.
