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Forum Discussion
Why my external hard drive can not be seen by Dropbox backup?
I work with my WD Mypassport external hard drive. For safe, I backup it for the first time and then I hope it works. However, when I KEEP plugged in and restart, the dropbox backup said it could not detect the plugged in device(WD external hard drive) and could not backup. If I unplugged and plugged the external hard drive, dropbox will detect it. It really annoyed because the backup is so unstable and unsafe. Maybe there are some problem, I want the dropbox backup to detect my external hard drive whenever I use it. What is the Possible problem.
Moreover, the WD external hard drive works properly ANYTIME it plugged in. The only problem occurs when I try to have a backup with dropbox.
Thanks.
Windows11 latest, Intel i7 12700H
Dear Jay,
Thank you! I will post what happens in my PC:
Firstly, before I open my PC, I plugged in my WD external harddrive. The dropbox desktop always start automatically.
Then we click the icon of backup, it shows:
But, we can assure that the "My passport" could work properly:
then we unplugged the WD external hard drive:
Then replugged in, it is so "amazing" that the dropbox will find the WD!
Besides, when we quit the dropbox and re-enter, it will meet the same problem too...
Hope for you reply!
- Jay
Dropbox Staff
The external drive backup feature syncs files once every hour, after the drive is connected and sync. Did the drive sync correctly when it was connected?
