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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
PamEd's avatar
PamEd
New member | Level 2

Lost my access to microsoft office 365 online while logged into my company account. I had access from last November 2019 until last Wednesday and this is the message i get:

Almost there...
To edit business documents you'll need a commercial Office 365 subscription
 
Did this ever to happen to any of you?
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello PamEd. Welcome to our Community. :nerd:

I've moved your post under this thread as it echoes what is described here. Reading through the comments here might be helpful for you. Feel free to get back to us with any questions that might come up. 

Thanks!

:pushpin: "When in a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5)"

  • jfriedel's avatar
    jfriedel
    Explorer | Level 3
    6 years ago

    Fiona,

    One of my users is having this issue (can't access because it says he does not have a license), and we all have Office 365 Business Premium licenses. What would be the next check to make sure integration is working correctly?

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Please have the user contact our support directly at: www.dropbox.com/support. 

      Our agents will provide the next steps after they investigate. 

      Thank you in advance!

       

       

      • kitt0y's avatar
        kitt0y
        Explorer | Level 4
        6 years ago
        There still no fix on this?

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