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Forum Discussion
Synology Cloud Sync not working since Dropbox Business update
Hi all, first post here, and I'm not sure where to post this, since I don't know the solution yet.
We have a Dropbox Business subscription running with 15 users using several terabytes, more th...
So… I found my answer after all, there are two connection types for Dropbox available in Cloud Sync:
- Dropbox
- Dropbox Team Space
The fine print reads : "29. To sync the team folders of upgraded Dropbox Business accounts (Team Space), select Dropbox Team Space when creating the connection. To sync other folders or member folders in Dropbox, select Dropbox." Once you know you know.
Thank you for your reply Rich.
The user configured to do the backups has access to all folders, it was working before the Dropbox Business update. When using the web browser to access the Dropbox root folder with this user account, all folders are visible. There must have been a change in the way Dropbox presents the folders, and this change happened with the Dropbox Business update. So I was hoping to find a solution on the Dropbox side, I am aware that Dropbox doesn't provide the NAS application.
Or maybe advice on other ways to make a complete backup of all Dropbox data to our local NAS storage?
In the screenshot below, you can see the user folder "Rackstation Synology" and the shared teams folders (in CAPS). They are those that are not visible anymore when trying to backup. The user "Rackstation Synology" is member of the TEAM (the greyed out words), like all other members too.
Maybe should I try to give administration rights to the user "Rackstation Synology"? Or it this dangerous?
So… I found my answer after all, there are two connection types for Dropbox available in Cloud Sync:
- Dropbox
- Dropbox Team Space
The fine print reads : "29. To sync the team folders of upgraded Dropbox Business accounts (Team Space), select Dropbox Team Space when creating the connection. To sync other folders or member folders in Dropbox, select Dropbox." Once you know you know.
Im facing the same issue after the last update. When i try to use "Dropbox Team Space" to setup a new connection in cloudsync, it doesnt do anything and closes out. Did you change any other settings/permissions within dropbox?
I hope this will get fixed soon so all users with similar issues can get back to business.Hi Niko, If you are still struggling with this or others. The solution is an until now unreleased update for Synology Cloud Sync. You'll need Version: 2.6.3-2531 or newer. Here you'll find the version history. It seems that the release lads over at Synology have been sitting on it for over 2 months. You can however install it manually. Go to the Synology Download center, choose your NAS. Click the packages tab and scroll down the list to download the Cloud Sync's latest version. Then install manually using the NAS' package center and reboot your NAS. Everything works as before after that. Good luck ya'll.
Thank you!😽
Did you find a solution this? Seems this is effecting lots of people, haven't seen a response from CloudSync yet.
