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hrgoldstein's avatar
hrgoldstein
Explorer | Level 3
12 days ago

Syncing from Synology cloud app has caused duplicates, and now syncing is stuck.

Client had a Team and Personal account for many years and they were linked, allowing sharing from Personal to Team folders.  Team account was synced from Synology Cloud Sync app.  After changeover in...
Desktop
Sync
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey hrgoldstein, sorry to hear about that! 

 

Would you mind clarifying the app's current syncing status, and version please? 

 

I'd also love to have a closer look at your ticket number, in order to check the troubleshooting steps you've already tried. Feel free to send me the number, so I can locate it on my end.

 

Keep me posted, and we'll take it from there! 

hrgoldstein's avatar
hrgoldstein
Explorer | Level 3
12 days ago

 Client would have spoken with Dropbox support by phone.  I will have to check with her regarding a ticket number.

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