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Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, Fractal Tree!

 

Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? 

 

Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?

 

If you haven't tried this already, please check a different browser, and let me know how it goes.

 

This will help me guide you further.

valer2021's avatar
valer2021
Explorer | Level 4
8 days ago

Hello!

 

The same problem here. SRT subtitles are not visible after I loaded the file it Replay.

 

Can you help?

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